Returns and Cancellation Policy

Returns and Cancellation Policy

Thank you for shopping with RAMSPEED CY.

This Returns and Cancellation Policy explains your rights regarding order cancellations, returns, exchanges, and refunds for purchases made through our website. This policy should be read together with our Terms and Conditions and Privacy Policy.

1. Order Cancellation

You may request to cancel your order before it has been dispatched.

If your order has not yet been processed or shipped, we will cancel it and issue a full refund using the original payment method.

If the order has already been dispatched, it can no longer be cancelled and will instead be treated as a return in accordance with this policy and applicable consumer legislation.

RAMSPEED CY reserves the right to cancel any order in cases including, but not limited to:

  • Product unavailability.

  • Incorrect pricing or technical errors.

  • Suspected fraudulent activity.

  • Incomplete or inaccurate customer information.

  • Circumstances beyond our reasonable control.

If we cancel your order after payment has been received, you will receive a full refund.

2. Right of Withdrawal

If you are purchasing as a consumer through distance selling, you have the right to withdraw from your purchase within 14 calendar days from the date you receive your order, in accordance with applicable legislation.

To exercise this right, you must notify RAMSPEED CY in writing before the withdrawal period expires.

Returned products must:

  • Be unused.

  • Be in their original condition.

  • Include all accessories and manuals.

  • Be returned in the original packaging where reasonably possible.

  • Be accompanied by proof of purchase.

3. Products That Cannot Be Returned

Returns or cancellations may not be accepted for:

  • Products specially ordered or customised for the customer.

  • Products manufactured according to customer specifications.

  • Sealed products that have been opened and are not suitable for return due to health or hygiene reasons.

  • Software, licence keys, downloadable products, or digital content that has been activated or used.

  • Gift cards or vouchers.

  • Products damaged through misuse, accident, neglect, liquid damage, or unauthorised repair.

4. Faulty or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible after delivery.

Where appropriate, we may request photographs or additional information before arranging inspection, replacement, repair, or refund.

Products may need to be returned for technical inspection before a final decision is made.

5. Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed using the original payment method unless otherwise agreed.

Refund processing times may vary depending on your payment provider.

Shipping charges are generally non-refundable unless the return results from our error or as otherwise required by law.

6. Exchanges

We may offer an exchange where stock is available.

If the requested replacement product differs in price, the customer will be required to pay the difference or will receive a refund of the price difference where applicable.

7. Return Shipping Costs

Unless otherwise required by law or where the return results from our error, customers are responsible for the cost of returning products to RAMSPEED CY.

We recommend using a tracked and insured delivery service, as customers remain responsible for returned goods until they are safely received by us.

8. Inspection of Returned Products

All returned products are inspected upon arrival.

Returns may be refused or partially refunded if products are found to be:

  • Used beyond what is necessary to determine their nature and functionality.

  • Missing accessories or components.

  • Damaged due to customer misuse.

  • Returned without adequate packaging causing transport damage.

9. Contact Us

If you have any questions regarding this Returns and Cancellation Policy, please contact us.

RAMSPEED CY

Faneromenis Avenue, Larnaca, Cyprus

Telephone: +357 24 400601

Email: info@ramspeedcy.com

Website: www.ramspeedcy.com